I've been using Instant Messaging since 1997 so I am VERY familiar with it's benefits both socially and professionally.
I think this is a great tool to bridge the gap between Librarians and patrons and it's always in the back of my mind to implement this feature for our library. However, again, I have issues with time. Since I am the only one who would "man" this IM, I'm afraid I'd end up disappointing patrons who want instant access to reference materials or resources because I just simply don't have time.
What would be ideal is if we had a staff member who dealt primarily with things like social networking, website maintenance, instant messaging and more.
I'd love to be that person but I'm also reference librarian and IT and computer information specialist!
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